Return & Refund Policy
**Last Updated:** june 2026
Thank you for shopping at ARCHANA STEEL. We want you to be completely satisfied with your purchase. Please review our return policy below.
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1. Returns
You have 7 days** from the date of delivery to request a return.
To be eligible for a return:
* The item must be unused and in the same condition that you received it.
* The item must be in its original packaging.
* Proof of purchase (order number or receipt) is required.
We reserve the right to refuse returns that do not meet these conditions.
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## 2. Non-Returnable Items
Certain items cannot be returned, including:
* Gift items
* Fancy items
* Designer /embroided items
* Perishable goods (if applicable)
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## 3. Return Process
To initiate a return:
- Email us at customercare@archanasteel.com with your order number and reason for return.
- We will provide return instructions and the return shipping address.
- Ship the item back to us within 2 day of approval.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
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## 4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
* Refunds will be processed to your original payment method.
* Please allow **[7–10] business days** for the refund to reflect in your account.
Shipping charges are non-refundable unless the return is due to our error.
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## 5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at customercare@archanasteel.com within 2 days** of receiving your order.
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## 6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
* Your order number
* Photos of the item and packaging
We will resolve the issue as quickly as possible.
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## 7. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank.
If you’ve done all of this and still have not received your refund, please contact us at customercare@archanasteel.com
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## 8. Contact Us
If you have questions about this Return & Refund Policy, contact us:
ARCHANA STEEL
Email: customercare@archanasteel.com
Phone: 9424329400
Address: [Business Address]
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